29. Managing Orders

Video Summary

Alright guys, so as you get orders on your website, you will get email notifications. That new order is taking place that goes to your admin. 

But also you will get you will be able to go to your dashboard and go on to WooCommerce and you’ll see orders. Alright, so once you’re here, you can just click into the specified order. Well let’s do John with John 

Or if you want to pretty much copy this email address. Paste it in here. And see if anything, no matches found so they’re kind of brand they’re brand new guests are now you get to look and get to see that there was three T bones there was two rib eyes, there was four orange slices. There was 46 All right, it shows you all your details. 

That says this order is no longer editable. So basically what that is is that the sale is pretty much set up and final and also to is it gives you the flat rate shipping cost here as well. Now if you needed to, you could come here and click refund. 

This is cash on delivery so you can’t really set this up. Now if you had an actual actual credit card order, you wouldn’t be able to edit this census as cash on delivery. He doesn’t allow you to edit because you’d be editing it for the client’s behalf and just with cash. 

But if you had stripe PayPal were authorized on that. You wouldn’t be able to sometimes people order they mess things up or potentially follow them and say here you know, all these items shipped at this flat rate, but you ordered for eating berries and that that’s that’s going to cost us a little bit more for shipping and you can associate that I used to run ecommerce for a company and I got to college and they would offer free shipping but certain items with us the profit threshold, and we found that we made more money promoting that we got free shipping. And then since we weren’t able to ship that profitably, calling up and negotiating the price with the clients was still a better way because more times than not like the customers under heavy stuff. I figured it was going to be possible but more needed to get our box because I still want the products I still want it there so you will be able to edit this once you actually have your actual your actual merchant service company activated and you don’t have to get extra actions here you can email invoice over details. To customers if you didn’t get the email you can resend you order or regenerate that’s something you’re selling now here’s the order notes. 

Taking you by Tronic orders so that you have your merchant services they put the credit card statement right so let’s take some Sometimes though, someone will put in a an order, but their their cargo is insufficient. 

We had our own customer relationship department now that the person who actually called the customer associate pricing terms or, or something broke during delivery. And then we had me who kind of manage everything plus the website and visit market. So it’s nice to be able to add help that come in and check and say okay, all right, I’m not gonna give this person a discount. 

So we have to go back and look at this. We know that they received the package and they can no longer return it or however you set everything up right. Some people are like as soon as the money gets into my account, like so save Steve Johnson, like all sudden, the money’s been put in my account, I’m ready to update and I’m good to go. So a lot like I can’t wait just specify how you need to set up on your orders because that’s really going to dictate how business structure is. 

what you’re shipping and receiving is how your inventory management is there’s a lot of variables that come into managing orders. All I want to do is show you the options that you have. 

So, after this, We’re going to look at customers and we’ll look at a little bit of analytics, and then we’re hopping to the exceptional so I’ll see you guys in next video. 

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